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Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must unopened, unused, and in their original packaging. Opened bottles of olive oil cannot be returned for health and safety reasons. 

To start a return, you can contact us at info@jugodeoliva.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Returns must be sent to our warehouse:

JugoDeOliva s.r.o.

Petrská 1131/2, 110 00 Praha 1 - Nové Město, Česko 

Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right. We will ask you to send us a photo of the product as received so we can evaluate the issue.

If approved, you can choose:

  • A replacement product, sent free of charge

  • A refund of the product price (shipping included if your order originally qualified for free shipping)

 

Exceptions / non-returnable items
Certain types of items cannot be returned.

  • Opened bottles of olive oil
  • Sale items
  • Gift cards


Exchanges

If you’d like to exchange your item, please contact us at info@jugodeoliva.com. Exchanges are only available for items that are defective or damaged.


European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unopened, unused, and in the original packaging. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jugodeoliva.com.

 

Uncollected Parcels

If a parcel is delivered to the selected pickup point and is not collected within the carrier’s storage period, the parcel will be returned to us.

Failure to collect a parcel does not constitute a valid withdrawal from the purchase contract under EU consumer law. If you wish to exercise your right of withdrawal, you must clearly inform us in writing within 14 days of receiving the goods.

If a parcel is returned to us due to being uncollected:

  • We will refund the order amount excluding the original shipping costs, and

  • We reserve the right to deduct any return shipping fees or additional costs charged to us by the carrier.

If you would prefer the order to be reshipped, we can arrange this upon request. Additional shipping costs must be paid before reshipment.

If we do not receive instructions from you within [7–14] days after notifying you of the returned parcel, we will process the refund in accordance with the conditions stated above.